Service Level Review

Helping you deliver the right services, at the right level, for the right cost.

Service Description

As a public sector organization, you will gain a clear understanding of service expectations, gaps, and opportunities within your municipality. We assist in evaluating current service levels and identifying actionable strategies for improvement, cost-efficiency, and enhanced community satisfaction.

A service level review is most effective when aligned with your strategic plan, as this plan outlines Council’s priorities and serves as the foundation for meaningful evaluation. Without it, a service level review lacks direction and impact. The service level review also serves as a valuable communication tool for administration and Council when responding to the public’s common question: “What do I get for my taxes?”

With over 75 years of direct experience working with Councils, municipal staff, and budgets, our team delivers honest, data-driven recommendations tailored to your community’s unique needs and financial context. Upon completing the review, we can present the findings directly to Council, removing political bias from the data and ensuring elected officials have a clear, objective view of where the municipality stands, its potential path forward, and the steps required to achieve desired outcomes.

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This service is delivered by Rod Hawken, Brett Hawken or Frank Coutney and can be customized to your municipality’s unique needs, reach out to one of our team members below.